Problem
Support teams face a fragmented landscape: basic live chat tools lack real automation, rigid chatbots miss context, and form workflows are disconnected from response tooling. As AI becomes more capable, the gap between fully manual support and fully autonomous agents creates real operational risk — businesses need a system that can operate in both modes without losing control.
For teams running on Shopify, Wix, WordPress, or any custom platform, this creates friction:
- slow response times with no intelligent automation fallback
- no unified system spanning chat, forms, social, and task execution
- AI tools that suggest but never actually complete work
- limited control over when and how AI operates
- no structured handoff between automated and human-led support
Implementation
Humagician is a full-stack platform built with a ReactJS frontend and Python backend, deployed on DigitalOcean with AWS AI services. It introduces Ops, an AI assistant that handles chats, drafts replies, and executes automations — with direct integration into external tools, APIs, and workflows.
The product includes:
- native integrations for Shopify, Wix, and WordPress via a single script embed
- a custom AI knowledge base for training Ops on company-specific content
- branded chat widgets deployable on any platform
- a drag-and-drop form builder with embeddable intake forms
- a unified inbox spanning live chat, form submissions, and social (Instagram, Facebook)
- AI-generated reply suggestions for operators to review and send
- end-to-end automation that completes tasks rather than just recommending next steps
- PII redaction, webhook export, and performance analytics
Ops Modes
Autonomous Mode: Ops responds to customers and completes tasks independently without operator involvement. Suitable for high-volume, repetitive workflows.
On-Demand Mode: Operators maintain full control. Ops acts only when explicitly requested — drafting replies, looking up information, or executing specific tasks on demand.
The handoff between human and AI is seamless and configurable per conversation type, operator preference, or workflow rule.
Operator Experience
The operator client is designed for speed across web, desktop (Windows, macOS, Linux), and mobile (iOS, Android):
- unified inbox for live chats, form submissions, and social messages
- one-click AI reply suggestions grounded in the custom knowledge base
- automation management for configuring rule-based and AI-driven workflows
- analytics dashboard tracking conversation volume, AI usage, and resolution rates
- admin controls for team management and workspace configuration
Result
Humagician brings chat, forms, social, and AI automation into a single platform with a clear operational model. Teams can move fluidly between human-led and fully automated support, deploy across any channel, and connect Ops to real workflows — replacing the suggestion-only pattern of most AI tools with actual task completion.
Screenshots
