Problem
Teams collecting customer inquiries through forms typically deal with fragmented tooling: one tool for building the form, another for viewing submissions, and no structured way to handle replies. AI assistance for drafting responses is rarely built in, and most form builders require significant branding concessions or complex setup to embed on third-party sites.
This creates friction for support and operations teams:
- slow manual response workflows for high submission volumes
- no AI tooling to assist with drafting replies
- limited embedding compatibility across website platforms
- branded widgets that conflict with the host site’s design
- no way to ground AI responses in company-specific knowledge
Implementation
Fluenik AI Forms is a full-stack platform built with a ReactJS frontend and Python backend, deployed on DigitalOcean with AWS AI services powering the intelligent reply features.
The product includes:
- a visual drag-and-drop form builder supporting text fields, dropdowns, checkboxes, radio buttons, file uploads, and date pickers
- universal embed support via a single script tag, compatible with React, Vue, HTML, Webflow, Squarespace, and Wix
- a unified inbox for viewing and managing all submissions across forms
- AI-generated reply suggestions for responding to submissions on demand
- a custom knowledge base system for training the AI with company-specific articles
- built-in Google reCAPTCHA v2/v3 integration and PII redaction for compliance
- webhook support for streaming submissions to external systems
- CSV export and AI usage analytics
Operator Experience
The submission inbox is designed to keep response workflows fast and consistent:
- view all incoming form submissions in one place
- open individual submissions to review full details
- request an AI-generated reply suggestion backed by the knowledge base
- send replies directly from the inbox without switching tools
Result
Fluenik AI Forms brings form collection, submission management, and AI-assisted response into a single platform. Teams can deploy branded, embeddable forms on any site and respond to submissions faster using AI tooling that is trained on their own content.
Screenshots
